All-in-one Package

Central to all our solutions is an in-house developed billing and customer care platform named SupportWare. The platform is designed to manage and support a complete service provider business, including subscriber sign-up, service delivery, invoice and payment handling, customer care, as well as retention management. An integral part of SupportWare is that both the Internet and physical interaction can be used as sales and support channels, giving you more options on how to target your customers.

Because SupportWare is designed as a logical multi-layer platform and programmed in enterprise Java, changes and upgrades are easily implemented. New products, price plans, services, or even totally new brands can be added, responding to market demand immediately. If you want SupportWare to support or interface to other systems, an open REST XML interface is available for integration. Your business will adapt faster than the competition, keeping the competitive edge.

The processes to manage your business are defined and incorporated using active work-flows. This allows a high level of automation keeping daily cost low. Despite its performance, SupportWare is operated on low-cost standard server-grade rack-mounted PCs. SupportWare is a key element for being a profitable service provider business.